Weights sum to 100%. Sub-scores are set by reviewers; they are not auto-scraped from the casino website.
Licensing & regulation
25%Can we name the regulator and, where possible, open a public register entry for that licence?
MGA and UKGC-style oversight typically score higher than opaque offshore labels. No verifiable active licence means the brand does not enter the ranking. Sister brands under one operator are disclosed when we know the group link and choose to publish it.
Payout speed & reliability
20%Timed withdrawals from our own tests — not the cashier’s marketing window.
Same-day e-wallet or crypto settlements score well when they actually clear. Repeated holds, surprise KYC loops after the request, or unpaid tickets pull the category down even if deposits were fast.
Bonus transparency
15%Whether the real cost of an offer is visible before you opt in.
We penalise extreme playthrough, hidden game weighting, tiny max-win caps, and terms that only appear after signup. Exclusive packs are labelled as such only when we negotiated or verified them.
Game depth & disclosure
15%Studio variety, live-casino quality, and whether RTP is shown where the operator claims to publish it.
A lobby stuffed with unknown clones and no live tables scores lower than a smaller library with recognisable studios and clear RTP labels. We do not invent volatility or RTP figures.
Security & player controls
10%Transport security, fairness tooling, and responsible-gambling controls on the account.
Deposit limits, reality checks, self-exclusion, and links to independent help raise the score. Missing player-protection tools on an otherwise flashy lobby is a hard penalty.
Customer support
10%Availability and usefulness when we ask a real account question.
Fast live chat that can answer KYC or bonus questions scores higher than email-only queues with canned replies. Language coverage for the markets we test is noted in the review.
Mobile experience
5%Whether the product is usable on a phone without trapping the player in broken flows.
We check cashier, game launch, and support on a small viewport. A desktop-only polish job with a broken mobile deposit path loses points here.